[IndoJOB.co.id] >> VACANCY - SERVICE EXCELLENCE MANAGER

 

NEED URGENTLY
Service Excellence Manager

JOB SCOPE:
•Define and calibrate service standards across the organization

•Develop customized training programs and methodologies to lift and sustain service standards

•Train all staff in the Organization using the customized training materials and methods

•Establish clear and defined guidelines for service delivery & grooming standards

•Develop guidelines and Standard Operating Procedures for service recovery and handling of common service-related scenarios

•Conduct routine Service Quality Audits to measure service performance, guidelines adherence and show flat management

QUALIFICATIONS:
•University graduate who is independent, resourceful and able to work in a face-paced environment

•Good interpersonal and communication skills

•Proficient in Microsoft Office applications

•Minimum 10 years of experience in the service industry

•Knowledge in quality and process management, change management, planning and project management, and service recovery.

•People-oriented, good team player, strong leadership ability.

•Good analytical skill

•Good business/ commercial sense

•Excellent communication skill

Send a complete resume in English, together with recent photograph to maria_widhyasari@yahoo.com

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